Frequently Asked Questions

Delivery times will vary dependent on the delivery method chosen, for USA and Canada the shipping time is 3 - 5 days for UK and europe 3- 7 days you can always pay the extra fee and will expedite the shipping to 3rd or 2nd day delivery or Next Day Air.. If you think your parcel has become lost, please check with your local post office before contacting us as it may be waiting for you there. Otherwise you can contact us at
Orders shipped via post office unless you expadite the shipping to 1st or 2nd class then we will ship your package with UPS or Fedex with a tracking number. We are unable to provide tracking information for any orders less then $100 If your order can be tracked then you will receive a tracking number and details of the courier in your dispatch confirmation email.
If you need a product urgently, please visit our shop at Centralclothingmall or send us an email our customer support avlible via email 24/7.
We want you to be completely happy with your purchase. If however you would like to return an item you ordered, please do so within 30 days. Please fill out the return section of the dispatch note to ensure quick processing of your return. Items must be in original condition and returned with the original sales receipt. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, refunds can only be made to the original card used to make the order, and can take up to 10 days to process once they are received in the warehouse. If it is not possible to refund to the same card, then we will raise a gift voucher for the correct value. To arrange a return, fill in our return form or contact us via email .
Yes, international orders will be sent via post office for rush delivery we use UPS or Fedex with Tracking number and Signature require based on the order size and destination. Please note we are unable to influence the delivery of your parcel once it has left the warehouse. post office may pass the delivery on to a local courier, if you have any queries it would be best to get in touch with your local postal service.
If anything you receive from us is damaged or faulty when it is delivered, please notify us at with photos of the issue within 10 days of receiving the parcel.
There is the option to add a gift message at the checkout, this will be added to the delivery note in the parcel. Delivery notes do not show prices as standard. We are not currently able to offer gift wrapping.
Our packing and shipping process is extremely efficient. Once your order has been placed, it will be in progress and there is no way to alter shipping details. Please take care to ensure your shipping details are correct. If your parcel is unable to be delivered due to an incorrect address given, we may feel it necessary to refund your order rather than reattempting delivery.
Please email or with any queries you have. Our customer service team works Monday to Friday 9am to 5pm. We endeavour to answer emails within an hour in the order we received. Please note emails are not monitored at the weekend.
You can enter the gift voucher code within the checkout process for product purchases. For more info please email and providing the gift voucher code.
Gift vouchers are valid for one year from the date of purchase. The expiry date can be found in the bottom right-hand corner of your voucher letter, just above the voucher code. Please note that we will not be able to extend the date of your gift voucher, and we urge you to use your gift voucher by the expiry date specified.
Please keep your voucher code safe as we cannot guarantee you will be able to redeem your gift voucher without it. The voucher code can be found on the bottom right-hand corner of your voucher letter. If you can provide us with the name of the person who bought the gift voucher for you, we may be able to trace it through our computer systems without the voucher code but we cannot guarantee this. Please email us at with any such requests.